Your IVR in seconds
Connect to your ELP Control Panel, start the collection call to your customer and Process the payment! Without much effort in development or costly investments on your part: the Xeretron scoreboard is already on.
ELP solutions · AI Phone Collections
Collections with Phone AI.
Our Agent AI calls, talks, receives the card data and processes the payment on his own. Driven by technology Xeretron Callcenter and fully integrated to ELP: the card enters by a IVR certificado PCI DSS, is authorized in the same call and the money falls directly into your account — no developments and no licenses per agent.
• Xeretron Callcenter technology · integrated
- AI Agent 24/7 branding, trading and collecting without supervision
- IVR PCI DSS L1: neither AI nor your agents hear the card
- Xeretron Callcenter integrated natively, ready in days
AI Phone Collections operating across the region
ColombiaMexicoChilePeruArgentina
EcuadorUruguayGuatemalaCosta RicaPanama
Dominican RepublicBoliviaParaguayHondurasEl Salvador
The technology behind the voice
Powered by Xeretron Callcenter
The voice, the marker and the conversation put them Xeretron Callcenter; security, authorization and money put them ELP. Two platforms that already come Fully integrated. You don't stitch systems together—you just start the campaign.
Telephone engine and conversational AI
Xeretron Callcenter · xeretron.com
Xeretron Callcenter is the platform that marks, answers and talks: outbound and inbound campaigns, predictive marker, IVR by voice and IA Agents that negotiate with natural language in Spanish. ELP connects to that engine by API so that, in the same second in which the client types his card, the transaction enters the Ambiente Seguro PCI DSS of ELP and is authorized with local processors. The result: a call that collects payment on its own, with the traceability and reconciliation of a real gateway.
AI Agent conversacional
Understand answers, objections and agreements. Pay, negotiate subscriptions, offer another payment methods or transfer to a human when you define it.
Marcador predictivo
Mark dozens of lines at once, discard busy and mailboxes, and only connect live calls: productive time multiplies.
Native integration with ELP
APIs and webhooks already ready between Xeretron and ELP: without middleware, without own development and without reconciling two different systems.
Deletion of DTMF
The digits are encrypted from the client's keyboard and the recording is cut: neither the AI, nor your agent, nor Xeretron see the PAN.
IA + IVR in the same call
API ↔ API Xeretron · ELP
English neutral and country-by-country
Handoff IA → agente humano
Recording with reduced ICP scope
Benefits of AI Phone Collections
Your collection plant, not built
Telephony, conversational AI, safe environment, authorization and reports are already ready in your ELP Control Panel. You can let the AI Agent trabaje solo Or use it as a co-pilot for your human agents: you decide how many calls to automate.
Without integrations or integrated
No complex integrations or additional developments: your agents — or Agent AI — operate from our Control Panel. Xeretron Callcenter and your CRM connect through our APIs when you want to shoot campaigns from your own system.
No more excuses!
That client who says “I don’t give you my card data over the phone” It's no longer a problem: with our IVR PCI DSS certificado the transaction is processed in our Safe Environment and no one on your team sees the number.
More payments!
Processes more payments in less time. predictive marker of Xeretron and our high-concurrent infrastructure caters from 5 agents to massive campaigns: thousands of simultaneous calls, with no busy lines or dead time.
Focus on what's important!
Be dedicated to developing your business: we are responsible for processing payments from all your customers, the availability of IVR and the telephone infrastructure.
Innovate with us
Te traemos siempre the latest in industry payment technology: voice IA + IVR + token + payment link + WhatsApp in the same flow, with innovation as commitment and not as remote roadmap.
0 desarrollos obligatorios
AI Agent 24/7 in Spanish
DTMF end-to-end encryption
+40 payment methods by tone
99,95% IVR availability
PCI DSS Level 1 · audited by QSA
Unlocks Growth
of your income
Four reasons our customers repeat after the first month running AI Phone Collections.
No more excuses!
From the customer who says, “I can’t give him my card details on the phone.” IVR PCI DSS certificado the transaction is processed in our Safe Environment: the number never passes through your office, Agent AI does not hear it and does not remain in your systems.
More payments!
Process more payments in less time. alta concurrencia We serve any business: massive collection campaigns, seasonal peaks or 24/7 call centers operated by AI, without hiring or training extra staff.
Focus on what's important!
Focus on developing your business: we are responsible for processing payments from all your customers, telephony, availability and environmental security.
Innovate with us
We always bring you the latest in industry payment technology at your fingertips. Innovation with your company is a commitmentNot a remote roadmap.
Modes of operation
Three ways to operate it, with the same technology
Start assisted and automate when you trust. You don't have to choose between AI or humans: you choose how much autonomy you give Agent AI in each campaign.
Modo 100% IA
AI Agent marks, negotiates, receives the card and processes payment without human intervention, 24/7. Ideal for low ticket portfolio, reminders and massive renewals. You review the transcript and the results.
IA co-pilot of the agent
Your agent talks to the client and the AI enters only when the client agrees to pay: open the IVR, validate the digits and authorizes. The agent never listens to the card and handles many more calls per hour.
Filter AI + human
AI makes the first sweep: confirms identity, validates debt and qualifies intent. Hot calls are transferred to your computer with the context already loaded on the panel.
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Collections without schedule or holidays
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More effective calls per agent
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Visible numbers for AI or your team
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Introduction to typical production
How it works
AI calls, charges and processes, in 4 steps
No banking operators, no transfers and no waiting for proof by WhatsApp: payment is authorized during the same call, with or without a human in the middle.
1
You load the campaign and Agent AI marks
You upload your portfolio base to the Control Panel (or you shoot it from your CRM by API) and Xeretron start dialing: only connect when there's a real person on the other side.
2
AI talks and receives data
AI Agent identifies, reports the amount, resolves objections and offers agreements. When the client accepts, it passes to IVR: digits enter by DTMF encrypted within our Safe Environment.
3
Authorization instantly
We process with the issuing bank in seconds and the AI confirms the payment by voice. If it is rejected, offer another card, another payment methods or transfer to your human agent on the same call.
4
Conciliation and liquidation
Each management is left with voucher, call transcript, result and token if the client authorizes to save it. The money is settled in your account according to your contracted model.
Honest comparison
Traditional telephone charge vs. Collection with ELP AI
Dictating the card over the phone is expensive, slow and puts you out of compliance. So change the equation with AI Agent + Xeretron.
| Criterio | dictating the card to the agent | ELP AI Phone Collections |
|---|---|---|
| Who sees the card number? | Your agent, your recording and your systems | Nobody: DTMF encrypted in PCI environment |
| Scope PCI DSS of your operation | Maximum, with risk recordings | Reduced to certified instance ELP |
| Capacity of agents | Limited by your telephone exchange | Alta concurrencia, escala bajo demanda |
| Time to start charging | Development and licensing weeks | Same day, from the Control Panel |
| Customer confidence | “I don’t give my card on the phone” | Mark himself, in certified environment |
| Retry if rejected | Another call, another cost | Other payment methods in the same call |
| Off-hour capacity | Zero: No one marks at night or on the weekend | AI Agent 24/7, in Spanish and by country |
| Cost of your call center operation | Payroll, licences, chairs and supervisors | You only pay for processed transactions |
Use cases
What Agent AI is already charging with ELP
Any business that closes sales or recovers portfolio by voice can process payment at the same minute, with AI in front and a human only where it really is needed.
Portfolio collection
Management campaigns with immediate payment agreement: the customer pays during the call and the promise of payment ceases to be a promise.
Televentas and telemarketing
Close the hot sale without hanging or sending links: the IVR captures the card and you confirm the order.
Renewal of memberships
Retake subscribers who failed by expired card and reactivate them with a single call.
Alarms, insurance and assistance
Collections of policies, deductibles and emergency services activated by voice at the time of need.
Education and health
Enrolments, pensions and treatment fees per day, with telephone payment for those who do not use digital channels.
Services and telecom
Recharges, replacement of equipment, surpluses and outstanding balances collected from your own service center.
Opinion of our customers
Companies that already charge by phone with ELP
Actual results of collection and telephone sales operations on our IVR and Collections platform with AI.
★★★★★
“The IVR of ELP has accompanied us for years. Processing payments from our customers by phone has been an important challenge in the organization; with the IVR payment solution of ELP we have been able to increase our approval rate and our customers pay with total confidence.”
★★★★★
“We mounted the collection campaign in one afternoon. We didn’t have to develop anything: the Xeretron scoreboard started connecting live calls and we closed payment agreements on the same day.”
★★★★★
“Before the client hung up when we asked for the card. Now the AI speaks to him, he types his number and no one in the office hears anything. The conversation is not cut and the approval has gone up more than 6 points.”
Some important questions
Frequently Asked Questions and Answers
These are the questions we receive most from our customers about AI Phone Collections and Xeretron Callcenter technology. We try to give you the best information to get started with total peace of mind.
Does Agent AI really charge on his own, without a human?
Yes. ELP’s AI agent — built on technology Xeretron Callcenter— mark, identify, report the debt, negotiate, receive the card data by the IVR encrypted and process the payment. You only charge the portfolio base and define the rules: amounts, allowed discounts, tone of speech and in which case you should scale a human agent.
What exactly is Xeretron Callcenter and what does ELP have to do with it?
It is the platform of telephony and conversational AI that puts the voice, the predictive marker and the outbound/inbound campaigns. ELP is the gateway that authorizes the payment and settles it in your account. Fully integrated by API: you don't need middleware, contractors or systems union projects.
Do I need a telephone exchange or develop something?
No. Everything runs in the ELP + Xeretron cloud: telephony, scoreboard, IVR, AI and recording. Your agents enter the Control Panel from the browser, or simply leave the campaign in automatic mode. If you prefer to operate it from your own system, we connect your CRM or ERP using our APIs.
Does my agent hear or see the client card?
No. The client types his card in IVR and those digits are delete and encrypt (secure MFDT) from the keyboard, within our certified PCI DSS Safe Environment. AI Agent does not have access to the PAN, the recording is cut and your team receives only the result: approved or rejected.
What if the client doesn't want to mark his card?
The same flow allows you to offer hot alternatives: WhatsApp or SMS payment link, payment from the collector's cell phone for NFC or the automatic debit linkage for the following cycles. The AI proposes it alone, according to the rules that you set up.
How many agents can they charge at the same time?
Our platform is designed for alta concurrencia: from a team of 3 agents to massive campaigns with thousands of simultaneous calls thanks to the predictive marker of Xeretron. We do not charge by agent license or AI, but by transaction effectively processed.
Can I charge a different amount than the customer owes?
Yes. AI Agent can apply the amount negotiated — partial payment, quota agreement, approved discount — within the limits you define; outside those limits it transfers to a human. Each operation keeps the detail, transcript, responsible and proof for your reconciliation.
Can payment by phone be converted into a subscription?
Yes, and it is one of the most profitable combinations: with the consent of the client, the same call tokenizes the card and leaves it ready for the Auto Debit in the following cycles, without calling him again.
How long have I been operating?
With the model without integration, your Agent AI may be marking its first call on the same day With integration to your CRM by API or campaigns with your own discourse, a typical implementation takes 3 to 10 business days depending on your environment.
How are the receipts of each agent reconciled?
The panel gives you reports per campaign, by agent (IA or human), by payment methods and by result (approved, rejected, abandoned, promised), exportable and with the ID of each transaction and the transcript of the call to square against your accounting and your billing.
Complement your operation
AI charges by phone; the rest of the ecosystem charges only
What the AI authorizes in the call is tokenized, invoiced, made recurring and also charged at the counter: everything in the same instance ELP.
Web Checkout, Links & QR
The payment page with your brand for your virtual store, WhatsApp links or email and QR multi-bank on your counter: cards, PSE, PIX and SPEI in a single integration.
Learn moreTokenization
Every card the AI receives in the IVR is tokenized with triple RSA: you use it for the next charge without asking again.
Learn moreAuto Debit & Subscriptions
It converts the payments that AI recovers into automatic monthly collections, with smart retrying and no additional cost per attempt.
Learn morePayments Portal, Invoicing & AI Accounting
ContiiA issues the invoice, sends the payment link to those who do not answer and marks the obligation as paid when the AI or portal closes the collection.
Learn moreCharge with your NFC phone · ELP TAP
And for the face-to-face channel, ELP TAP converts your cell phone into a card terminal: a single merchant collecting in person, online, and by phone.
Learn more
Same instance no new integrations
One panel and a single settlement
PCI DSS on all channels
18 countries and +40 payment methods
Contact
Activate your AI Phone Collections
Tell us how many collection calls you make a month and how your team operates today. We show you a real call from Agent AI from start to finish and we contact you in less than 24 working hours.
- ✉️
- 💬 Support in Spanish · Mon–Fri, 8:00–18:00 (GMT-5)
- 🤖 No agent license or AI: you pay per transaction
- ⚙️ Technology Xeretron Callcenter incluida e integrada
🛡️ IVR certificado PCI DSS nivel 1
Safe environment isolated, scanned and audited by our QSA. AI talks; the PAN never listens to it.